Contact Us

Questions about a booking, a payment, or anything else — reach us on any of the channels below. We reply within a few hours during opening hours, and within one working day otherwise.

Booking and payment support

If money was debited but your booking was not confirmed, or you were charged twice, contact us with:

• Your Booking ID (it begins with APX), or the mobile number you booked with
• The payment reference from your bank or UPI app
• The amount and the time of the payment

Failed payments are reversed automatically by Paytm Payments Services Limited, normally within 5–7 working days. If yours has not appeared after that, contact us with the details above and we will chase it with the payment partner on your behalf.

For when refunds do and do not apply, see our Refunds & Cancellations policy.

Cancelling or rescheduling

Call or WhatsApp us before your session start time with your Booking ID. Moving to another free slot is normally arranged on the spot. Once the booked start time has passed, the session is treated as consumed — see the refunds policy.

Complaints

If something went wrong, tell us directly and we will try to put it right the same day. Write to us at the address above, or email if you would prefer it in writing — we acknowledge every complaint within 2 working days and aim to resolve it within 7 working days.

Privacy requests

To see, correct or delete the information we hold about you, contact us using any channel above. See our Privacy Policy for what we hold and how long we keep it.

Last updated: 10 August 2026