This page explains what you receive when you pay, and when you receive it.
Nothing is shipped. APEX GAMING ROOM sells time on gaming equipment at our own premises. There is no physical product, no courier, no delivery address and no shipping charge. Your booking is delivered as a service, in person, at the cafe.
| Immediately after payment | Your booking is confirmed on screen and a confirmation with your Booking ID is sent to the mobile number you provided, normally within a minute. |
| At your booked time | Your reserved unit is ready for you at the start time you chose. Arrive a few minutes early, give your name or Booking ID at the counter, and start playing. |
| Service location | Shop No. 1, Ground Floor Panchakki Canal Road Near Inspiration School Damuadhunga, Haldwani Uttarakhand - 263126, India |
| Service hours | Sessions start between 9:00 AM and 10:00 PM. All sessions end by 11:00 PM. |
Your booking still exists — the confirmation message is a notification, not the booking itself. If you paid and did not receive it within a few minutes, contact us on the number on the Contact Us page with the mobile number you used and we will confirm your slot immediately.
The slot is held exclusively for you and nobody else can book it. Because of that, the session starts and ends at the times you booked, whether or not you arrive on time. Arriving late shortens your play; it does not push the end time back.
If you know you will be late, call us before your start time. Where the schedule allows, we will move you to a later slot free of charge.
If the equipment you booked cannot be provided — a hardware fault, a power outage, an unexpected closure — you receive a full refund, or a slot at another time, whichever you prefer. See Refunds & Cancellations for how and when refunds are processed.
Snacks and beverages are served at the cafe during your session and are billed at the counter. They are not part of an online booking unless purchased as a named combo, and they are not delivered off the premises.
Anything unclear about your booking, contact us — details on the Contact Us page.
Last updated: 10 August 2026